Why I Chose Claude for an Insurance AI Tool
The AI layer behind Broker Studio is Anthropic's Claude. That was a deliberate choice, and the reason is simple: insurance language is specific, and the model has to get it right.
Reasoning, not noun-swapping
Integrating the API taught me that the AI does not just fill in blanks — it reasons about coverage. Give it a deductible question and it returns an answer worth sending to a client, not a template with the nouns swapped.
Consistency is the hard part
The challenge is not capability; it is consistency. Insurance is a domain where "mostly right" is wrong — sewer backup is not overland flood, comprehensive-only is not collision, and a confidently worded mistake is worse than no answer. Most of the engineering goes into keeping outputs consistent, Canadian, and accurate.
Why accounts matter
A one-time prompt produces generic output. An account gives the AI your context — your brokerage, your clients, your preferred format — so the tool knows how you work. Every draft still gets a licensed review before it goes out.
The takeaway: Insurance demands accuracy over "mostly right," so Broker Studio invests in keeping AI output consistent, Canadian, and account-aware — with human review on every draft.